Privacy Policy

BHQ Gold Coast is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including event services, marquee hire, DJ and lighting services, consulting, and home improvement services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

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2. Information We Collect​

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or booking

• Contact us via phone, email, or text message

• Subscribe to our newsletter or marketing communications

• Attend our events or use our venue

• Engage with us on social media platforms

 

This information may include:

• Name and contact details (phone number, email address, mailing address)

• Event details (date, location, type of event, guest count)

• Payment information (bank transfer details)

• Communication preferences

• Any other information you choose to provide

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2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address

• Browser type and version

• Pages visited and time spent on pages

• Referring website addresses

• Device information

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3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage our services (event planning, equipment hire, consulting)

• To process bookings and payments

• To communicate with you about your bookings, inquiries, and service updates

• To schedule and coordinate events

• To improve our services and customer experience

• To send marketing communications (with your consent)

• To maintain records for business and legal purposes

• To respond to your questions and provide customer support

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4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as:

• Payment processors

• Website hosting providers

• Marketing and communication platforms

• Event venue partners

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4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

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4.3 Business Transfers

If BHQ Gold Coast is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

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5. Data Security

We implement reasonable security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

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6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Event booking information and payment records are retained for accounting and legal compliance purposes.

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7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you

• Correction: You can request that we correct inaccurate or incomplete information

• Deletion: You can request that we delete your personal information, subject to legal obligations

• Opt-Out: You can opt out of receiving marketing communications at any time by contacting us

• Withdraw Consent: Where we rely on your consent, you can withdraw it at any time

To exercise any of these rights, please contact us using the information provided below.

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8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience and analyze website traffic. You can control cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

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9. Third-Party Links

Our website may contain links to third-party websites (such as social media platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

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10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

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11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

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12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

BHQ Gold Coast
Owner: Brayden Luke
Service Areas: Gold Coast, Logan, Brisbane City, Northern NSW
Email: bhqgc@hotmail.com
Phone: 0434 893 535

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13. Australian Privacy Principles Compliance

BHQ Gold Coast is committed to complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This Privacy Policy reflects our commitment to handling your personal information in accordance with Australian privacy law.

This Privacy Policy was last updated on October 2, 2025.